Our Dispute Resolution Process
Mirage Spa Education Inc. provides an opportunity for students to resolve disputes in a fair and equitable manner. This policy applies to all students, regardless of the nature of the dispute.
Initial Complaint
Students should first attempt to address the concern with the individual most directly involved. If unresolved, submit a written complaint to the Director of Enrollment, Rita Mackenzie, at admissions@mirageeducation.com or call 1-888-829-2607.
Review and Resolution
The Director of Enrollment will acknowledge the complaint within 14 business days and conduct an investigation. A written response will be provided within 30 days, detailing the decision.
Reconsideration
If dissatisfied, students may submit a written appeal to the Executive Director at info@mirageeducation.com. A resolution will be provided within 10 business days.
Retaliation Policy
Mirage Spa Education Inc. ensures no student will face retaliation for filing a complaint or participating in the dispute resolution process in good faith.
Representation
Students may be represented by an agent or lawyer at any stage of the dispute resolution process.
External Dispute Resolution
If dissatisfied with the institution’s final decision, students may file a complaint with the PTIB within one year of program completion, dismissal, or withdrawal. Visit www.privatetraininginstitutions.gov.bc.ca for details.
Need immediate assistance?
Our support team is available to help clarify any part of the resolution process.
